How to Contact Facebook Customer Support
How To Contact Facebook Customer Support
Technique 1: Using Facebook Resources
1. Open the Facebook Help Center page. If you aren't currently logged into Facebook, you'll need click the Log In button in the top right edge of the page to enter your Facebook e-mail address and also password.
2. Evaluation the options toolbar. This goes to the top of the display, straight under the search bar-- you'll have to drag your computer mouse cursor over each alternative to watch its subsections. Your alternatives consist of the following:
- Utilizing Facebook - This section of the Help Center covers basic Facebook performance, consisting of how-tos on friending, messaging, as well as account development.
- Managing Your Account - Covers things such as your login as well as your profile settings.
- Personal privacy as well as Security - Addresses account safety and security, unfriending people, and hacked/fake accounts.
- Policies and also Coverage - Covers fundamental reporting (misuse, spam, and so on) as well as handling a deceases individual's Facebook account and also reporting hacked or phony accounts.
- You could additionally check out the "Questions You May Have" and "Popular Topics" sections on this page, since they cover typical issues as well as issues.
3. Select an appropriate section. For instance, if you're having an issue with an impostor account, you 'd select the "Privacy and Safety" section and afterwards click Hacked and Fake Accounts.
4. Review additional options. In maintaining with the impostor account example, you might click the "How do I report an account that's pretending to be me?" link. Doing so will certainly raise a series of actions that describe how you can correct your scenario.
- For example, Facebook suggests handling an impostor account by mosting likely to the account's profile page, clicking ..., and also clicking Report, then complying with the on-screen guidelines.
5. Make use of the search bar to accelerate your procedure. To do this, simply click on the search bar at the top of the Help Center page - it will state something like "Hi (Your Name), how can we help?" - and also type in a few words associated with your grievance. You ought to see a number of recommendations turn up in a drop-down menu below the search bar.
- For example, you might key in "impostor account", after that click the "How do I report an account for impersonation?" outcome.
- The search bar below only connect to Facebook's pre-written articles-- if you're looking for a solution to a specific issue not covered in the Help Center, skip in advance to the Neighborhood page.
6. Open Up the Ads Help Center page. If your organisation or page is having issues with advertisements, your inquiries are typically attended to in this area.
- To delve into advertising and marketing, you'll intend to click Creating Ads or Managing Ads.
- For problems with marketing, you'll have to click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. See the Facebook Community page. If you can't discover your existing trouble detailed anywhere in the Help Center, your best choice is to try to find it in the community forums right here.
- You'll see a search bar at the top of this page-- you could search for subjects (e.g., disabled accounts) from here.
Technique 2: Submitting a Problem using the Bbb
1. Open Facebook's Bbb page.
2. Scroll down and also click Submit a Complaint. This is on the reduced ideal side of the webpage beside the Submit a Review switch.
3. Click Click Here to File a Complaint. This is beneath the "I am looking to resolve a dispute with a business" directly the left side of the page.
4. Fill out the Certification Questions form. Here, you'll should click the "Yes" or "No" checkbox for each of the adhering to inquiries:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You can additionally click Clear & Start Over to begin completing the kind once again.
6. Click Proceed. If you wish to change the language of the following forms, you need to first click the "Select Language" bar in the leading left corner of the screen and afterwards click your preferred language.
7. Submit the issue kind. This will differ from one person to another based on one's personal details and the nature of one's grievance, yet make certain to be as comprehensive as possible when filling out this form. You need to consist of every one of the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down and also click Submit Complaint.
9. Wait for an e-mail to show up. Facebook operates West Coast time, so anticipate your e-mail to arrive accordingly within three to five organisation days.
Technique 3: Sending a Charm for a Disabled Account
1. Open Up the Disabled Facebook Account page. If your account hasn't been handicapped (or isn't currently disabled), you will not have the ability to submit an appeal.
2. Click the "submit an appeal" web link. This is toward the bottom of the page's paragraph alongside the "If you think your account was disabled by mistake" line.
3. Key in your Facebook e-mail address. You could likewise use a phone number here.
4. Type in your complete name. Make sure the name listed below directly matches the name on your account.
5. Click Choose Files. You'll additionally have to submit a picture of an ID-- be it a driver's permit, a license, or a passport photo.
- If you do not have a picture of your ID available, take one currently and send it to on your own using email so you could download it to your desktop computer.
6. Click a file location. As an example, you might click Desktop right here.
7. Click your ID picture. This will submit it to the Facebook form.
8. Kind details into the "Additional Info" box. This is the area in which you can warrant the awakening of your account. Think about consisting of information like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will send your form to Facebook for review. Please keep in mind that you could not receive a feedback for numerous days.
- If you don't get a reaction within a week, try resubmitting your form.
Technique 4: Recouping Your Password
1. Open the Facebook website.
2. Click "Forgot Account?". This choice is under the "Password" area in the top right edge of your screen.
3. Enter your name, e-mail address, or telephone number. Make certain you could access whichever system you choose to choose.
4. Struck Enter.
5. Click Continue.
6. Check your selected medium of interaction for a code. For instance, if you noted your contact number, you should obtain a message with a code.
- If you select e-mail, inspect your Spam folder.
7. Type your code right into the "Enter Code" field.
8. Click Continue.
9. Click Continue once again. You could likewise opt to log out of your account on all devices if you assume your account has actually been maliciously appropriated.
10. Type in a brand-new password.
11. Click Continue. Your password has actually efficiently been reset throughout all Facebook systems (e.g., mobile and also desktop computer alike).