Contact Facebook Support
Contact Facebook Support
Approach 1: Using Facebook Resources
1. Open Up the Facebook Help Center webpage. If you aren't currently logged into Facebook, you'll require click the Log In button in the leading right corner of the page to enter your Facebook email address and also password.
2. Evaluation the choices toolbar. This goes to the top of the screen, straight beneath the search bar-- you'll need to drag your computer mouse cursor over each alternative to view its subsections. Your options consist of the following:
- Utilizing Facebook - This section of the Help Center covers standard Facebook functionality, including how-tos on friending, messaging, and also account creation.
- Managing Your Account - Covers products such as your login and also your account setups.
- Personal privacy as well as Safety and security - Addresses account safety, unfriending individuals, and also hacked/fake accounts.
- Policies and also Coverage - Covers standard coverage (misuse, spam, etc.) in addition to handling a deceases individual's Facebook account as well as reporting hacked or phony accounts.
- You could likewise check out the "Questions You May Have" and also "Popular Topics" sections on this page, since they cover common issues as well as grievances.
3. Select a pertinent area. For example, if you're having a trouble with an impostor account, you 'd select the "Privacy and Safety" area then click Hacked and Fake Accounts.
4. Evaluation extra options. In maintaining with the impostor account instance, you might click the "How do I report an account that's pretending to be me?" web link. Doing so will raise a series of steps that explain the best ways to correct your situation.
- For instance, Facebook advises managing an impostor account by mosting likely to the account's profile page, clicking ..., and clicking Report, then complying with the on-screen directions.
5. Make use of the search bar to expedite your process. To do this, merely click on the search bar on top of the Help Center page - it will say something like "Hi (Your Name), how can we help?" - and also type in a few words related to your complaint. You should see numerous suggestions appear in a drop-down menu listed below the search bar.
- For instance, you might type in "impostor account", after that click the "How do I report an account for impersonation?" outcome.
- The search bar right here just connect to Facebook's pre-written short articles-- if you're trying to find a solution to a specific concern not covered in the Help Center, skip ahead to the Neighborhood page.
6. Open Up the Ads Help Center page. If your service or page is having concerns with advertisements, your concerns are usually resolved in this area.
- To look into advertising and marketing, you'll intend to click Creating Ads or Managing Ads.
- For problems with advertising and marketing, you'll need to click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. Check Out the Facebook Community page. If you can not locate your existing problem listed anywhere in the Help Center, your best choice is to try to find it in the community forums here.
- You'll see a search bar at the top of this page-- you can seek out topics (e.g., impaired accounts) from here.
Technique 2: Sending a Grievance via the Bbb
1. Open up Facebook's Better Business Bureau page.
2. Scroll down and also click Submit a Complaint. This gets on the reduced ideal side of the website next to the Submit a Review switch.
3. Click Click Here to File a Complaint. This is underneath the "I am looking to resolve a dispute with a business" heading on the left side of the page.
4. Submit the Qualification Questions type. Below, you'll should click the "Yes" or "No" checkbox for each of the following concerns:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You could also click Clear & Start Over to begin submitting the type once again.
6. Click Proceed. If you want to alter the language of the list below kinds, you need to initially click the "Select Language" bar in the top left corner of the screen and after that click your favored language.
7. Submit the issue type. This will vary from person to person based upon one's individual information and the nature of one's grievance, but make sure to be as comprehensive as feasible when submitting this kind. You need to include every one of the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down as well as click Submit Complaint.
9. Await an email to show up. Facebook operates on West Coastline time, so expect your email to get here as necessary within 3 to 5 business days.
Method 3: Sending a Charm for a Handicapped Account
1. Open the Disabled Facebook Account page. If your account hasn't already been impaired (or isn't currently handicapped), you won't have the ability to submit an appeal.
2. Click the "submit an appeal" link. This is towards all-time low of the page's paragraph beside the "If you think your account was disabled by mistake" line.
3. Key in your Facebook e-mail address. You can additionally make use of a telephone number here.
4. Type in your full name. See to it the name listed below straight matches the name on your account.
5. Click Choose Files. You'll likewise should publish an image of an ID-- be it a driver's certificate, a permit, or a passport photo.
- If you do not have an image of your ID available, take one currently and send it to on your own by means of e-mail so you can download it to your desktop computer.
6. Click on a file location. For example, you could click Desktop right here.
7. Click your ID image. This will upload it to the Facebook kind.
8. Kind information into the "Additional Info" box. This is the space where you can validate the resurgence of your account. Think about consisting of details like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will send your kind to Facebook for review. Please note that you may not obtain a feedback for numerous days.
- If you do not obtain a response within a week, try resubmitting your type.
Technique 4: Recovering Your Password
1. Open the Facebook website.
2. Click "Forgot Account?". This choice is beneath the "Password" area in the leading right edge of your display.
3. Type in your name, e-mail address, or phone number. Make certain you can access whichever system you opt to choose.
4. Struck Enter.
5. Click Continue.
6. Examine your preferred tool of communication for a code. As an example, if you detailed your phone number, you ought to get a text with a code.
- If you choose e-mail, inspect your Spam folder.
7. Type your code right into the "Enter Code" field.
8. Click Continue.
9. Click Continue once more. You could also choose to log out of your account on all tools if you assume your account has actually been maliciously appropriated.
10. Type in a brand-new password.
11. Click Continue. Your password has successfully been reset across all Facebook systems (e.g., mobile and also desktop alike).