Contact Facebook Customer Support
Contact Facebook Customer Support
Method 1: Making Use Of Facebook Resources
1. Open the Facebook Help Center page. If you typically aren't currently logged right into Facebook, you'll require click the Log In switch in the top right corner of the page to enter your Facebook e-mail address as well as password.
2. Testimonial the alternatives toolbar. This goes to the top of the screen, directly below the search bar-- you'll have to drag your mouse arrow over each choice to view its subsections. Your alternatives consist of the following:
- Using Facebook - This section of the Help Center covers basic Facebook functionality, consisting of how-tos on friending, messaging, as well as account development.
- Managing Your Account - Covers items such as your login as well as your account settings.
- Privacy as well as Safety and security - Addresses account security, unfriending individuals, and hacked/fake accounts.
- Policies as well as Reporting - Covers standard coverage (abuse, spam, etc.) along with taking care of a deceases individual's Facebook account and also reporting hacked or phony accounts.
- You could also check out the "Questions You May Have" and also "Popular Topics" areas on this page, given that they cover typical issues as well as issues.
3. Select an appropriate section. As an example, if you're having an issue with an impostor account, you would certainly choose the "Privacy and Safety" area and then click Hacked and Fake Accounts.
4. Review added choices. In keeping with the impostor account example, you might click the "How do I report an account that's pretending to be me?" link. Doing so will raise a collection of actions that describe the best ways to treat your circumstance.
- For instance, Facebook recommends managing an impostor account by mosting likely to the account's account page, clicking ..., and clicking Report, then complying with the on-screen directions.
5. Make use of the search bar to quicken your process. To do this, just click on the search bar at the top of the Help Center page - it will state something like "Hi (Your Name), how can we help?" - and enter a few words associated with your problem. You should see numerous pointers turn up in a drop-down menu below the search bar.
- For example, you might type in "impostor account", after that click on the "How do I report an account for impersonation?" outcome.
- The search bar right here just connect to Facebook's pre-written write-ups-- if you're looking for a solution to a certain concern not covered in the Help Center, skip ahead to the Community page.
6. Open the Ads Help Center page. If your company or page is having problems with advertisements, your inquiries are usually dealt with in this section.
- To explore advertising and marketing, you'll intend to click Creating Ads or Managing Ads.
- For troubles with advertising, you'll have to click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. Check Out the Facebook Community page. If you cannot discover your existing problem detailed throughout the Help Center, your best bet is to try to find it in the community forums right here.
- You'll see a search bar on top of this page-- you could look up topics (e.g., impaired accounts) from here.
Method 2: Submitting a Problem by means of the Bbb
1. Open Facebook's Better Business Bureau page.
2. Scroll down as well as click Submit a Complaint. This is on the lower appropriate side of the web page alongside the Submit a Review button.
3. Click Click Here to File a Complaint. This is below the "I am looking to resolve a dispute with a business" heading on the left side of the page.
4. Complete the Credentials Questions form. Here, you'll need to click the "Yes" or "No" checkbox for each and every of the adhering to inquiries:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You could also click Clear & Start Over to begin filling in the kind once more.
6. Click Proceed. If you intend to alter the language of the following forms, you should first click the "Select Language" bar in the leading left corner of the screen then click your preferred language.
7. Complete the grievance type. This will certainly differ from person to person based on one's personal info and also the nature of one's complaint, yet make sure to be as complete as possible when filling out this type. You should include every one of the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down and also click Submit Complaint.
9. Wait on an e-mail to get here. Facebook operates on West Shore time, so anticipate your email to arrive appropriately within 3 to 5 company days.
Method 3: Sending an Appeal for a Handicapped Account
1. Open the Disabled Facebook Account page. If your account hasn't already been impaired (or isn't presently handicapped), you won't be able to submit a charm.
2. Click the "submit an appeal" link. This is towards the bottom of the page's paragraph alongside the "If you think your account was disabled by mistake" line.
3. Enter your Facebook e-mail address. You could likewise make use of a phone number below.
4. Type in your complete name. See to it the name detailed right here directly matches the name on your account.
5. Click Choose Files. You'll also should post a photo of an ID-- be it a driver's certificate, an authorization, or a passport photo.
- If you don't have an image of your ID readily available, take one currently and send it to yourself through e-mail so you can download it to your desktop computer.
6. Click a file location. For example, you might click Desktop right here.
7. Click your ID photo. This will certainly post it to the Facebook type.
8. Type information right into the "Additional Info" box. This is the space where you could justify the reactivation of your account. Consider consisting of information like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will certainly send your kind to Facebook for review. Please keep in mind that you might not obtain a reaction for numerous days.
- If you don't get an action within a week, attempt resubmitting your kind.
Method 4: Recouping Your Password
1. Open up the Facebook website.
2. Click "Forgot Account?". This option is beneath the "Password" field in the leading right corner of your display.
3. Type in your name, e-mail address, or contact number. Make certain you can access whichever system you decide to choose.
4. Hit Enter.
5. Click Continue.
6. Examine your chosen medium of interaction for a code. As an example, if you listed your telephone number, you should get a message with a code.
- If you pick e-mail, check your Spam folder.
7. Type your code right into the "Enter Code" field.
8. Click Continue.
9. Click Continue again. You can also opt to log out of your account on all gadgets if you think your account has actually been maliciously appropriated.
10. Enter a brand-new password.
11. Click Continue. Your password has effectively been reset throughout all Facebook systems (e.g., mobile and desktop alike).